1. When using rechargable batteries or a battery set or power supply from another manufacturer, you should firstly test the appliance with new, normal disposable batteries.
2. Please check if this error occurs with only one game, or with many games.
3. If possible, you should check if the game works perfectly on another Game Boy Advance.
   • If the problem only occurs with a single game, and if that game also doesn't run properly on a different Game Boy Advance, please send us the game for repair or replacement.
   • If the problem occurs with all your games, please send us the Game Boy Advance for repair or replacement.
   • If the game runs without problems on another Game Boy Advance, please send us your Game Boy Advance plus the game for repair or replacement.

NOTE:

• We can only perform repairs or replace games that originated directly from Nintendo.
• You can find out which games are Nintendo titles by contacting the Nintendo Service Centre (see Contact section for details).