Customer Support

Repair terms & conditions

For more details about Repair terms & conditions refer to our terms of service.

Packaging guideline

Before sending your console for repair, please carefully read the packaging guidelines (PDF, 821 kB)  to ensure your console/product arrives safely.

Global data protection regulation (GDPR)

For more details about how we use your information in connection with the Nintendo UK Consumer Support website please refer to our Privacy Policy.

Right to cancel

For more details about your right to cancel refer to our terms of service.

Online dispute resolution

For more details about Online dispute visit: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

How long will it take?

Depending on the type of service in or out of warranty, your repair might take up to 10 working days.

You can check the status of your repair by visiting track your repair.

How much will it cost?

If your product issue is covered under our warranty, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when:

• Your product is no longer covered by the Nintendo warranty.
• Your screen is broken.
• Your product has other accidental damage or issues caused by unauthorised modifications. 

A fee will be payable if your product issue isn’t covered.

If you refuse the cost estimation and want to get back your product not repaired, it will be free of charge.

Charges will be based on the repair price list, available here. (PDF, 474 kB)

How to pay for a repair cost estimation or reject it?

Follow these steps:

1. To pay for your repair, or request your item(s) be returned unrepaired, please click here and enter your repair order number to access your repair information.
2. If the current status of your repair is 'Cost Estimation Created' click the '!' icon to proceed in viewing the cost estimation, paying for the repair or requesting the item be returned without repair.
   
3. On the 'Cost estimation created' page, click 'See cost estimation' to view the cost estimation, pay for repair or request the item be returned without repair.
4. Once you have viewed your cost estimation, please make your selection to either 'Accept Cost estimation', which will take you to payment; or 'Reject Cost estimation' to return the item(s) without repair.
   • Please note: If you select 'Reject cost estimation' you will receive an authorisation email to confirm you wish to go ahead with the items being returned to you without repair. If you do not authorise the return this may cause further delay in returning the items to you.
   • If you select 'Accept Cost estimation' you will be able to pay securely with Visa or Mastercard.

Your product warranty

Manufacturer's warranty: Nintendo Switch consoles & Nintendo Switch lite systems. (PDF, 50 kB)

Manufacturer's warranty: Mario Kart Live: Home Circuit. (PDF, 49 kB)

Our guarantee after service

We guarantee our service, including replacement parts, and add 90 days on top of the remaining term of your Nintendo warranty.

How much will it cost if I refuse a cost estimation?

If you refuse the cost estimation and want to get back your product not repaired, it will be free of charge.

If you refuse the cost estimation and you accept the destruction of your product, it will be free of charge.