Support

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Parental Controls & Master Key Enquiries

If you need a Parental Controls master key for Nintendo Switch and have a Nintendo Account linked to your console, you can request a master key on this self-service page.

Do you have a Nintendo Switch console and a smart device?

If so, you can set Parental Controls for Nintendo Switch using your smart device and confirm your current Parental Controls PIN in case you've forgotten it.

If you need a Parental Controls master key for Nintendo Switch and don't have a Nintendo Account, or for all enquiries related to Parental Controls on any other system or console, please contact us via phone or email. Unfortunately we cannot process such requests via chat.

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Telephone number: +44 (0)345 60 50 247 (Calls charged at national rate)

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