Parental Controls, Forgotten PIN and Master Key Enquiries
If you need a Parental Controls master key for Nintendo Switch and have a Nintendo Account linked to your console, you can get a master key at any time from this self-service page.
Do you have a Nintendo Switch console and a smart device?
If you need a Parental Controls master key for Nintendo Switch and don’t have a Nintendo Account, or for all enquiries related to Parental Controls on any other system or console, please contact us via chat or email.
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Please note: the Chat Service is only available for Master Key Requests for Nintendo Switch, please refrain from asking about other topics. For other topics, or Master Key request for other consoles please send us an email.