Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

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Dear customers,

We are working hard to maintain high customer service standards during the current challenging times, but please understand that there may be delays in responses to messages and processing repairs.

Due to the challenging situation surrounding the coronavirus, we have made the difficult decision to temporarily suspend our phone line. Email and Chat contact channels remain available.

We would like to express our concern and support for all those affected by the COVID-19 outbreak during this challenging time.

Thank you for your understanding and for your patience.


Book a Repair

Track your repair

Nintendo Account and My Nintendo

For all queries related to Nintendo Account, My Nintendo: Write us an email

My Nintendo Store, Nintendo eShop and Nintendo Switch Online

For all queries related to My Nintendo Store, Nintendo eShop, Nintendo Switch Online: Write us an email

Parental Controls master key for Nintendo Switch

If you need a Parental Controls master key for Nintendo Switch: Click here

Official Nintendo UK Store

For all queries related to the Official Nintendo UK Store: Click here

Nintendo Smart Device Applications

Mario Kart Tour: FAQ

Dr. Mario World: FAQ

Fire Emblem Heroes: FAQ

Super Mario Run: FAQ

Dragalia Lost: FAQ

If the FAQ did not help, we kindly invite you to use the in-app support.

For all other enquiries:

Write us an email


  • if your email is about a Repair Order, please include the Repair Order number in the subject (e.g. TLC0000-00000BD)
  • please kindly do not send multiple emails, please understand that there may be delays in responses to emails.

Want to chat? (If a new window doesn't open, please deactivate your pop-up blocker.)

Please note: the following topics cannot be handled by Chat Support, please refer to the above options.

• Nintendo Account

• My Nintendo, My Nintendo Store Orders, Nintendo eShop, Nintendo Switch Online

• Official Nintendo UK Store Orders

• Nintendo Smart Device Applications

Live Chat opening hours:

Monday to Friday from 9 am to 2:00 pm

Saturday from 9 am to 1:30 pm

For more information about how we use your information in connection with the Nintendo UK Consumer Support website, please refer to our Privacy Policy.

Additional Information:

Nintendo Customer Support
PO Box 4678

Please note this is not the address of the Nintendo Repair Centre.