If your query is about:
- Nintendo Account, My Nintendo: Write us an email
- My Nintendo Store, Nintendo eShop, Nintendo Switch Online: Write us an email
- Parental Controls master key for Nintendo Switch: Click here
- Parental Controls master key for other Nintendo systems : Click here
- Official Nintendo UK Store: Click here
Nintendo Smart Device Applications
- Mario Kart Tour: FAQ
- Dr. Mario World: FAQ
- Fire Emblem Heroes: FAQ
- Super Mario Run: FAQ
- Dragalia Lost: FAQ
If the FAQ did not help, we kindly invite you to use the in-app support.
For all other enquiries:
- if your email is about a Repair Order, please include the Repair Order number in the subject (e.g. TLC0000-00000BD)
- please kindly do not send multiple emails, please understand that there may be delays in responses to emails.
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Please note: the following topics cannot be handled by Chat Support, please refer to the above options.
- Nintendo Account
- My Nintendo, My Nintendo Store Orders, Nintendo eShop, Nintendo Switch Online
- Official Nintendo UK Store Orders
- Nintendo Smart Device Applications
Live Chat opening hours:
Monday to Friday from 9 am to 5:30 pm
Saturday from 9 am to 1:30 pm
+44 (0)345 60 50 247 (Calls charged at National Rate)
Phone opening hours:
Monday to Friday 10 am to 2 pm
Nintendo Customer Support
PO Box 4678
Please note this is not the address of the Nintendo Repair Centre.