Welcome to Nintendo Support

Get support for your Nintendo systems, software and services

Contact Us


Book a Repair

Track your repair

If your query is about:

Nintendo Smart Device Applications

  • Mario Kart Tour: FAQ
  • Dr. Mario World: FAQ
  • Fire Emblem Heroes: FAQ
  • Super Mario Run: FAQ
  • Dragalia Lost: FAQ

If the FAQ did not help, we kindly invite you to use the in-app support.

For all other enquiries:

Write us an email


  • if your email is about a Repair Order, please include the Repair Order number in the subject (e.g. TLC0000-00000BD)
  • please kindly do not send multiple emails, please understand that there may be delays in responses to emails.

Want to chat? (If a new window doesn't open, please deactivate your pop-up blocker.)

Please note: the following topics cannot be handled by Chat Support, please refer to the above options.

  • Nintendo Account
  • My Nintendo, My Nintendo Store Orders, Nintendo eShop, Nintendo Switch Online
  • Official Nintendo UK Store Orders
  • Nintendo Smart Device Applications

Live Chat opening hours:

Monday to Friday from 9 am to 5:30 pm
Saturday from 9 am to 1:30 pm

Give us a call

+44 (0)345 60 50 247 (Calls charged at National Rate)

Phone opening hours:

Monday to Friday 10 am to 2 pm

For more information about how we use your information in connection with the Nintendo UK Consumer Support website, please refer to our Privacy Policy.

Additional Information:

Nintendo Customer Support
PO Box 4678

Please note this is not the address of the Nintendo Repair Centre.