We are working hard to maintain high customer service standards during the current challenging times, but please understand that there may be delays in responses to messages and processing repairs.
Due to the challenging situation surrounding the coronavirus, we have made the difficult decision to temporarily suspend our phone line. Email and Chat contact channels remain available.
We would like to express our concern and support for all those affected by the COVID-19 outbreak during this challenging time.
Thank you for your understanding and for your patience.
Nintendo Account and My Nintendo
For all queries related to Nintendo Account, My Nintendo: Write us an email
My Nintendo Store, Nintendo eShop and Nintendo Switch Online
For all queries related to My Nintendo Store, Nintendo eShop, Nintendo Switch Online: Write us an email
Parental Controls master key for Nintendo Switch
If you need a Parental Controls master key for Nintendo Switch: Click here
Official Nintendo UK Store
For all queries related to the Official Nintendo UK Store: Click here
Nintendo Smart Device Applications
Mario Kart Tour: FAQ
Dr. Mario World: FAQ
Fire Emblem Heroes: FAQ
Super Mario Run: FAQ
Dragalia Lost: FAQ
If the FAQ did not help, we kindly invite you to use the in-app support.
For all other enquiries:
- if your email is about a Repair Order, please include the Repair Order number in the subject (e.g. TLC0000-00000BD)
- please kindly do not send multiple emails, please understand that there may be delays in responses to emails.
Want to chat? (If a new window doesn't open, please deactivate your pop-up blocker.)
Please note: the following topics cannot be handled by Chat Support, please refer to the above options.
• Nintendo Account
• My Nintendo, My Nintendo Store Orders, Nintendo eShop, Nintendo Switch Online
• Official Nintendo UK Store Orders
• Nintendo Smart Device Applications
Live Chat opening hours:
Monday to Friday from 9 am to 2:00 pm
Saturday from 9 am to 1:30 pm
Nintendo Customer Support
PO Box 4678
Please note this is not the address of the Nintendo Repair Centre.