FAQ

Q.

How do I join?

A.

You can join by purchasing a Nintendo Switch Online membership from locations such as Nintendo eShop on Nintendo Switch, or the official Nintendo website, after the service launches in September.

Q.

What games will I be able to play online if I join?

A.

You need to join the service to play online in Nintendo Switch games such as Splatoon 2, ARMS and Mario Kart 8 Deluxe. Access to features such as online leaderboards and rankings does not require a paid Nintendo Switch Online membership.

Q.

What kind of Membership Options are there?

A.

There are Individual Memberships (one Nintendo Account) and a Family Membership (up to eight Nintendo Accounts). Individual Memberships are available as 1, 3 and 12 month options, while the Family Membership is available as a 12-month membership only.

See here for details
Q.

If I have multiple Nintendo Switch consoles, do I have to pay separately for each one?

A.

No. As long as you use the same Nintendo Account that has an active Nintendo Switch Online membership, you can use it on multiple consoles.

Q.

If I purchase an Individual Membership, can other users playing on the same Nintendo Switch also use the Nintendo Switch Online service?

A.

No, this is not possible. If you make use of the Individual Membership, only the Nintendo Account with an active Nintendo Switch Online membership can use Nintendo Switch Online services on that device.

If family members playing on the same Nintendo Switch also want to use the service, a Family Group could be set up in the Nintendo Account settings, and the Family Membership for Nintendo Switch Online could be purchased to enjoy the service (up to eight Nintendo Accounts).

What is a Family Group?

Please note: some titles, such as Mario Kart 8 Deluxe, allow an additional player to join an online session as a guest. This functionality will still be available if the first player has an active Nintendo Switch Online membership.

Q.

I purchased a Family Membership. Do I need to set up anything so other members of my family can use it on their Nintendo Accounts?

A.

You need to set up a Nintendo Account Family Group.

What is a Family Group?
Q.

If a parent Nintendo Account purchases a Family Membership, can the Child Accounts under this Nintendo Account also use Nintendo Switch Online?

A.

Yes, they can. Also, regardless of whether it is a parent, if any of the Nintendo Accounts within a Family Group purchases a Family Membership, any member of this Family Group can enjoy the Nintendo Switch Online membership service.

Q.

Do I need to join Nintendo Switch Online in order to play online on Nintendo 3DS family systems or Wii U?

A.

No, you do not need to purchase a Nintendo Switch Online membership for these systems.

Q.

Will I be automatically charged when the free period ends in September 2018?

A.

No, the free period will simply end. You need to purchase a Nintendo Switch Online membership in order to continue using the service.

Q.

If I don't join the service, will I no longer be able to use any of the online features of Nintendo Switch?

A.

You can still enjoy many services without joining the paid Nintendo Switch Online membership, including the following: access to Nintendo eShop, adding and managing friends, uploading pictures and videos to social media, using Nintendo Switch Parental Controls, receiving system updates and news on Nintendo games.

Q.

How do I set up and use the Save Data Cloud?

A.

Details about the Save Data Cloud feature will be announced at a later date.

Q.

My currency isn’t listed on this website. Where can I find pricing information for my region?

A.

Please check Nintendo eShop when the paid service launches in September.

What is a Family Group?

From May 15th 2018, we’ll introduce a Nintendo Account setting that allows you to group up to eight Nintendo Accounts (including Child Accounts) together as one Family Group.

From September 2018 onwards, the Nintendo Switch Online Family Membership can then be purchased and applied to your Nintendo Account Family Group, enabling all Nintendo Accounts in that group to enjoy the Nintendo Switch Online membership service.

Nintendo Switch Online

Which games are compatible?

In order to play online in games like Splatoon 2, Mario Kart 8 Deluxe and ARMS from September 2018, you’ll need to join the paid Nintendo Switch Online membership service.

How do I find out if a game supports online play?

Check on Nintendo eShop on Nintendo Switch

A note will appear on the Nintendo eShop purchase page if a paid Nintendo Switch Online membership is required for online play.

Check the official Nintendo website

Enter the game's title in the search area.

Select the game from the search results.

A note will appear on the page if a paid Nintendo Switch Online membership is required for online play.

Check the back of the game packaging

A note on the reverse of the game packaging should inform you if a paid Nintendo Switch Online membership is required for online play.