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  • FAQ

    Do I need a Nintendo Account to use Nintendo Switch Online?

    To use online services, you must create a Nintendo Account and accept the related agreement.

    Can I try Nintendo Switch Online for free?

    You can enjoy a 7-day free trial of the Nintendo Switch Online paid membership service! In Nintendo eShop, select the Nintendo Switch Online option on the left navigation to activate your free trial.

    Please note: one free trial period available per Nintendo Account. During the free trial, you can use the online play, voice chat via the smartphone app, Save Data Cloud and Nintendo Entertainment System - Nintendo Switch Online services. It’s not possible to purchase Nintendo Entertainment System Controllers during the trial period.

    If automatic renewal is set, once your free 7-day trial is over, your membership will be renewed via the automatic purchase of an individual 1-month (30 day) membership. If you do not wish to purchase a membership, you can terminate automatic renewal during the free trial and will not be charged.

    Do Nintendo Switch Online memberships automatically renew?

    If you purchase a Nintendo Switch Online Individual or Family membership, automatic renewal will be activated. Unless you terminate automatic renewal, your membership will automatically renew 48 hours or less before it expires with the same validity period and price as the expired membership. Automatic renewal is unavailable if you are under the age of 18.

    Is it possible to stop automatic renewal?

    Yes, it can be stopped at any time. Select Terminate Automatic Renewal by opening your Account Information and then selecting Nintendo Switch Online in Nintendo eShop on Nintendo Switch. Alternatively, you can terminate automatic renewal from the Nintendo Account website by selecting Shop Menu in your Nintendo Account settings, then selecting Nintendo Switch Online.

    How do automatic renewal payments work?

    If you have the necessary funds in your Nintendo eShop balance when automatic renewal takes place, they will be automatically taken from your balance. If you don't have enough funds, then your saved payment method will be used to automatically add the remainder to your balance and purchase the membership.

    Please note: you must be aged 18 or above to use automatic renewal.

    How is the membership type for automatic renewal decided?

    Generally, the same membership type that you are already using will be automatically purchased. However, if you activate the 7-day free trial from Nintendo eShop, then a 1 month Individual Membership will be automatically purchased.

    If you purchase a different membership type from your current one, then the most recently purchased membership type will be used for automatic renewal. For example, if you purchase a 12 month membership during a 3 month membership, the next automatic renewal will be for a 12 month membership.

    Please note: while using a Family Membership, it is not possible to change the automatic renewal to an Individual Membership.

    If I purchase an additional membership while I am already a Nintendo Switch Online member, what happens to the remaining time I had?

    If you purchase an Individual Membership while already in possession of an existing Individual Membership, this will be added to your remaining time. For example, if you have 35 days remaining on an Individual Membership and purchase a 365 day Individual Membership, your remaining time will be extended to 400 days. Remaining time for an account can be increased up to three years. However, you can't combine remaining time from Family Memberships and Individual Memberships.

    Can I change to a Family Membership while I am on an Individual Membership?

    If you have an Individual Membership and purchase a Family Membership, you will receive a discount based on the remaining days of your Individual Membership. The discount* is up to the price of the Family Membership**, and you can check the discount rate on the product information page. After you purchase a Family Membership***, your Individual Membership will expire.

    *Users on a 7-day free trial membership will not be eligible for a discount.

    **This discount cannot be applied to a Family Membership purchased via a download code.

    ***To purchase a Family Membership, you must be at least 18 years of age.

    If I have multiple Nintendo Switch consoles, will I have to pay for each of them?

    No. The Nintendo Switch Online membership is not for one Nintendo Switch console, but for one Nintendo Account. As long as it's linked to your Nintendo Account, you can use the Nintendo Switch Online service from any Nintendo Switch console.

    I purchased a Family Membership. Do I need to set up anything so other members of my family can use it on their Nintendo Accounts?

    You need to set up a Nintendo Account Family Group.

    What is a Family Group?

    If a parent Nintendo Account purchases a Family Membership, can the Child Accounts under this Nintendo Account also use Nintendo Switch Online?

    If the parent account purchases an Individual Membership, then only the parent account can use Nintendo Switch Online, and not the Child Accounts. However, if the parent account purchases a Family Membership, any Child Accounts that are added to the Family Group can then use the services.

    What is a Family Group?

    I understand that only parent Nintendo Accounts can purchase a Family Membership, but is there an age restriction on who can use a Family Membership as members of the Family Group?

    No, there's no restriction. A parent account must purchase the Family Membership, but then any Nintendo Account of any age in the Family Group (including Child Accounts) can use the Nintendo Switch Online services.

    My family members use their own Nintendo Switch consoles. If we purchase a Family Membership, can we use the Nintendo Switch Online services from any of the Nintendo Accounts on any of the Nintendo Switch consoles?

    Yes, you can. Even if your family members are using their accounts on different Nintendo Switch consoles, if you have a Family Membership and create a Family Group, then each account can use the Nintendo Swich Online services. You don't need to use the same Nintendo Switch as the person who purchased the membership.

    After my Nintendo Switch Online subscription expires, will my Save Data Cloud files and Nintendo Entertainment System – Nintendo Switch Online save data be erased?

    If a Nintendo Switch Online membership expires, users won’t be able to access their Save Data Cloud backups. However, Nintendo will allow users who resubscribe within 180 days to access their previous Save Data Cloud backups.

    Do I need to join Nintendo Switch Online in order to play online on Nintendo 3DS family systems or Wii U?

    No, you do not need to purchase a Nintendo Switch Online membership for these systems.

    Can Nintendo Entertainment System – Nintendo Switch Online only be played where I have an active internet connection?

    Nintendo Entertainment System – Nintendo Switch Online can by played for up to seven days without an internet connection. If you are unable to launch Nintendo Entertainment System – Nintendo Switch Online, then please try connecting to the internet again.

    If someone I am playing with over online play uses voice chat, will I be automatically addded to the voice chat?

    No, you will not be automatically added to voice chat in any situation. You can select yourself whether or not to join voice chat, regardless of whether other players have joined.

    If I want to quit voice chat, do I first have to end online play?

    No, you can quit voice chat at any time from the Nintendo Switch Online app, even while still in online play. You can also mute specific players so you can no longer hear them.

    Do I need to use two Nintendo Switch Game Vouchers at the same time?

    No. You can use the vouchers one at a time, and at different times. Nintendo Switch Game Vouchers are valid for 12 months after their date of purchase, and you can find their expiration date in the Nintendo Account shop menu.

    Am I only able to purchase Nintendo Switch Game Vouchers once?

    No, you can purchase Nintendo Switch Game Vouchers as many times as you want. However, you can hold up to a maximum of eight Nintendo Switch Game Vouchers at any one time.

    Which games can I redeem my Nintendo Switch Game Vouchers for?

    The full list of games is available here.

    When will I be able to redeem Nintendo Switch Game Vouchers for applicable games that are not yet released?

    You can redeem Nintendo Switch Game Vouchers for upcoming applicable titles once they are available for pre-order in Nintendo eShop.