How do I take part in this promotion?

Register boxed or Download Versions of any three of the eight eligible games in this promotion (Monster Hunter 3 Ultimate (Nintendo 3DS Version), Castlevania: Lords of Shadow – Mirror of Fate, Luigi's Mansion 2, Fire Emblem: Awakening, Pokémon Mystery Dungeon: Gates to Infinity, Animal Crossing: New Leaf, LEGO City Undercover: The Chase Begins and Donkey Kong Country Returns 3D) to your Club Nintendo account, either by using the enclosed product registration code or, in the case of Download Versions, completing the online survey. Then check the My Account page of the Club Nintendo website while logged in, click the promotional banner that appears at the top of the page and follow the on-screen instructions.

Please note, eligible games must be registered with Club Nintendo by 11.59pm on 30th June 2013. Claims for free download codes must be completed by 11.59pm on 31st July 2013. Claims for free download codes can only be made from 2pm on 23rd April 2013. Claimants must be aged 16 or over and a resident of the United Kingdom, Ireland, Germany, France, Spain, Italy, Belgium, the Netherlands, Portugal, Switzerland or Russia.

I'm not a member of Club Nintendo – how can I sign up?

In order to become a Club Nintendo member, you need to register at least one registerable Nintendo system or boxed game on the Club Nintendo website. You can find a red product registration card inside the packaging of all current Nintendo systems and many Wii U, Nintendo 3DS, Wii and Nintendo DS games – enter the printed code on the Product Registration section of the Club Nintendo and then follow the on-screen instructions.

Please note that download versions of games downloaded from Nintendo eShop cannot be registered if the Nintendo 3DS or Nintendo 3DS XL system used to download them is not first linked to a Club Nintendo account; as such, they cannot be used to become a Club Nintendo member. Also, some older boxed titles may no longer be registrable, as product registration codes can expire.

How do I connect my Nintendo 3DS system to my Club Nintendo account?

You can find details of how to link your Nintendo 3DS or Nintendo 3DS XL system to your Club Nintendo account on our Nintendo 3DS Support page.

It is important that you allow 24 hours after linking your Nintendo 3DS or Nintendo 3DS XL system to your Club Nintendo account before downloading any titles from Nintendo eShop, to ensure that they are successfully registered to your account.

How do I register a download version of an eligible game with Club Nintendo?

Providing the Nintendo 3DS or Nintendo 3DS XL system that you download them to is connected to your Club Nintendo account, any download versions of games downloaded fromNintendo eShop will be added to the My Registered Games and Systems section of your Club Nintendo account page. You can then visit this page and click the 'Claim Stars for this download' link to complete the registration survey as normal.

The registration survey must be completed by 11.59pm on 30 June 2013 for any eligible download version to count toward this promotion. Please also note that download versions of games downloaded from Nintendo eShop cannot be registered if the Nintendo 3DS or Nintendo 3DS XL system used to download them is not first linked to a Club Nintendo account. For more information, please see the How To Buy Games page of our website.

Do Nintendo 3DS / Nintendo 3DS XL bundle packs that come with pre-installed software count towards the promotion?

Nintendo 3DS and Nintendo 3DS XL bundle packs that include pre-installed versions of games come with two Club Nintendo registration codes: one for the hardware and one for the software. Registering the code for the pre-installed software, providing that software is one of the eight eligible games, counts towards the three games required to claim a free download code.

I already bought and registered some of these games before the promotion began – can I still claim?

Game registrations are retroactive; any eligible game registered with Club Nintendo before the promotion was announced, including download versions, counts towards the three registrations required to claim a free download code.

Can I claim a download code for a game I've already bought as part of the promotion?

Yes, you can – any of the eight games in the promotion can be chosen as your free game, even those already registered to enter the promotion.

When can I redeem my download code?

As soon as you receive it. Codes will be sent out as soon as possible following your claim – if you have selected a game that is unavailable at time of claiming, you will receive the code shortly after the European release of that game.

Which Nintendo 3DS system do I have to redeem my code through?

You can use your free code to download your chosen game onto any Nintendo 3DS or Nintendo 3DS system with access to Nintendo eShop via an Internet connection (acceptance of the Nintendo 3DS Service User Agreement and Privacy Policy required). You cannot, however, download the same game onto multiple Nintendo 3DS or Nintendo 3DS XL systems.

Is there an expiry date on my free download code?

Yes – you must redeem your free code by 11.59pm on 31st December, 2013.

I've registered three eligible games… why can't I see the promotional banner?

You should allow up to 24 hours following the registration of your third eligible game for the promotional banner to appear on your My Account page. You should also try refreshing the website, as your browser may be displaying a cached (out-of-date) version.

Please also remember that claimants must be aged 16 or over to enter this promotion; Club Nintendo users aged 15 and under will not be able to see the promotional banner, even if three eligible games are registered to their account.

I haven't received my download code yet… what should I do?

When you receive the code depends on the game you choose as your free download; codes for games that are unavailable at time of claiming will be sent out as soon as possible following their European release.

Claimants must be aged 16 or over to enter this promotion; games registered to Club Nintendo accounts held by members aged 15 and under will not count towards the promotion.

If it is less than seven days since you claimed your free download code, please be patient – while we aim to send you a code as soon as possible after registration, there may be an unexpected delay in the email process.

If it is more than seven days since you registered for your free download code and you haven't received it, please do the following:

  • Log into Club Nintendo website and check the banners at the top of the page – any download code allocated to your account through this promotion will be shown here.
  • Check the Spam/Junk folder of your email account, as your Club Nintendo email may have been directed here depending on how your email account is set up.
  • Check that the email address linked to your Club Nintendo account is correct in the My Personal Data section of the Club Nintendo website. If it isn't, then the email address provided during the registration process may also be wrong – please enter the correct email address and then contact the Nintendo Support Centre.
  • If – having registered three eligible games, conformed to the Terms & Conditions of this promotion and followed the above steps – you still don't have your free download code, please contact the Nintendo Support Centre.