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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    The controls do not work, or work only partially

    Check first whether this problem occurs with only one game or with all games.

    • If the problem occurs only with one game, check whether the assignment of buttons in the Options menu has been incorrectly set up (see game instructions for detailed information).

    If you are unable to resolve the problem this way, please contact the Nintendo Service Centre (see Contact section for details).

    • If this error occurs with all games, you should return the Game Boy Advance SP to us for repair or replacement.

    The exact cost of the repair can be found in the relevant repair price list, together with detailed information on the procedure for obtaining a repair.