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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Error code 118-0006

    What does this error code mean?

    This error code indicates that there may be a problem with your network environment.

    What can I do?

    If you are using a public network, this could be the cause of your issue and in some cases it might be difficult to fix it without contacting the network administrator. If you are using a secure/personal network, please try the following before contacting Customer Support.

    1. System Update

    Is your Wii U system up to date? Please follow the instructions below to see if your device is running the latest system version.

    a) Select System Settings on the Wii U Menu.

    b) Scroll to the right and find System Update, then tap the icon.

    c) Tap Update to begin the update. If you receive a message telling you that your system is already up to date, tap OK to end the process. If it shows a version you can install, follow the instructions to proceed with the system update.

    Please note: please make sure to keep the Wii U GamePad plugged in during the update as it may take a while.

    2. Connection Test

    a) Go to System Settings on the Wii U Menu.

    b) Select Internet icon (A Button to confirm) > Connect to the Internet > then Connection List.

    c) Select your internet connection, and then Connection Test.

    d) The result shows if there are any connection problems either between your Wii U and your network device, or with the internet. Please also take a note of the Support Code on the bottom-right corner of the screen (if one displays), as you might need it when you Contact Us.

    CI_TroubleShooting_WiiU_08_ConnectionTest1_enGB.jpg

    Types of connection problems and solutions

    For ALL TYPES of connection problems

    • Restart your network device (router, access point, etc.).
    • Remove any obstacles around the device and keep devices apart by 2-3 metres.
    • Stop using electronic devices such as microwaves and wireless phones for a moment.

    If there’s a problem between your Wii U and the access point

    CI_TroubleShooting_WiiU_09_ConnectionTest2_enGB.jpg

    • Input the security key of your network device into the Wii U correctly. To do this, on the Wii U Menu, go to Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > Security. Then select the correct security and input the correct information.
    • If this doesn’t work, try again later: it’s possible that your network is temporarily unstable or is busy.

    If there’s a problem between the access point and the internet

    CI_TroubleShooting_WiiU_10_ConnectionTest3_enGB.jpg

    • Check if other devices (cell phone, tablet, PC, etc.) using the same access point have stable internet connection.
    • Check if all the cables are correctly inserted, and not damaged.
    • Input the security key of your network device into the Wii U correctly. To do this, on the Wii U Menu, go to Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > Security. Then select the correct security and input the correct information.
    • Set the MTU (Maximum Transmission Unit) value on your Wii U system to 1300. To do this, select Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > scroll twice to the right > MTU Value > Input 1300 > OK.
    • If this doesn’t work, try again later: it’s possible that your network is temporarily unstable or is busy.

    If your connection test was successful

    CI_TroubleShooting_WiiU_11_ConnectionTest4_enGB.jpg

    • Set the MTU (Maximum Transmission Unit) value on your Wii U system to 1300. To do this, select Settings > Internet > Connect to the Internet > Connection List > select the connection with Wii U/Wii logo on it > Change Settings > scroll twice to the right > MTU Value > Input 1300 > OK.
    • If this doesn’t work, try again later: it’s possible that your network is temporarily unstable or is busy.

    If the solutions suggested above don’t solve your issue, please Contact Us with the following information:

    • Name of your internet service provider.
    • Name of the manufacturer and the brand of your network device (Wi-Fi access point, WLAN router, etc.).
    • Serial number of your Wii U console.