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- How do I turn the Nintendo Switch console off?
- Can I use an audio amplifier?
- Can I use my Nintendo Switch console with a 4K TV?
- When do the LEDs on my controller light up?
- When does the LED on the Nintendo Switch dock light up?
- What can I connect to the USB port on the Nintendo Switch dock?
- Can I use an external hard drive with my Nintendo Switch console?
- My Nintendo Switch carrying case (HAC-021) is dirty. How should I clean it?
- What should I do if I want to dispose of my Nintendo Switch Pro Controller?
- Where can I go for important information about my Nintendo Switch console?
- Can I use the Nintendo Switch Parental Controls app to set Parental Controls on two or more Nintendo Switch consoles at the same time?
- How do I change my Parental Controls PIN?
- How do I delete my Parental Controls settings?
- Can I move data saved in the Nintendo Switch console's system memory to a microSD card?
- How do I consolidate data saved on multiple microSD cards to a single microSD card?
- How do I reset the keyboard's predictive text suggestions?
- How do I add funds on Nintendo eShop?
- Can I change my friend code?
- I don't want to receive friend requests. How do I turn them off?
- How do I unlink my user on the Nintendo Switch console from my Nintendo Account?
- What happens if I delete a user?
- Can I play games and use software without creating a user?
- How do I exit or close software?
- I don't want to receive news about games or software. How do I turn it off?
- After touching a Nintendo Switch game card, my hand has a strange bitter taste. Could this be harmful?
- How to Change the Sleep Mode Settings
- Troubleshooting
- The Nintendo Switch console won't turn on.
- The Nintendo Switch console is going into sleep mode or turning off on its own.
- The Nintendo Switch console won't charge, is taking a long time to charge or won't run for very long even with a full charge.
- The Nintendo Switch console gets hot.
- There are rainbow-coloured ripples on the Nintendo Switch console's screen.
- There are black or bright dots on the Nintendo Switch screen that do not go away, or there are dark or light patches on the screen.
- The image on the Nintendo Switch screen is distorted or the sound is cutting out.
- The Nintendo Switch console's screen brightness changes suddenly.
- Nothing displays on the Nintendo Switch screen.
- The Nintendo Switch screen is black and isn't responding to input.
- I can hear little or no sound coming from the Nintendo Switch console.
- The Nintendo Switch screen is frozen or won't work.
- The Nintendo Switch console is doing things on its own or isn't working properly.
- The touch screen is not functioning correctly.
- No sound is coming out of my headphones when they are connected to the Nintendo Switch console.
- No sound comes out when I connect speakers or an amplifier to the Nintendo Switch console.
- The stand came off.
- When I'm using my Nintendo Switch console in TV mode, the display doesn't match the size of the TV screen.
- The Nintendo Switch console isn't recognising my controller.
- The controller isn't functioning properly or doesn't always respond to input.
- Joy-Con Not Responding or Responding Incorrectly When Used Wirelessly
- The controller won't charge, is taking a long time to charge or won't run for very long even with a full charge.
- I don't know how much battery my controller has left.
- There's no HDMI port on my TV or I can't connect an HDMI cable.
- The Nintendo Switch console responds slowly when it's in TV mode or the TV sound is out of sync.
- Nothing displays on the TV when the Nintendo Switch console is in TV mode or no sound is coming out of the TV.
- I changed settings using the Nintendo Switch Parental Controls app, but my changes aren't reflected on the Nintendo Switch console.
- Restrictions are still set on the Nintendo Switch console even though I deleted those settings using the Nintendo Switch Parental Controls app.
- I've linked more than one Nintendo Switch console to my account on the Nintendo Switch Parental Controls app, but I'm not sure which is which.
- I've forgotten my Parental Controls PIN.
- There isn't enough free space in the Nintendo Switch console's system memory. What should I do?
- There isn't enough free space on my microSD card. What should I do?
- I can't change my Parental Controls settings on the Nintendo Switch console.
- The Nintendo Switch console won't recognise the microSD card, or I can't select the microSD card as a save destination even though it's inserted into the console.
- The save data disappeared from my game card.
- My game or software didn't save properly.
- I can't link my Nintendo Switch user to a Nintendo Account.
- When I insert a game card, the software icon doesn't appear on the HOME Menu.
- I can't remove the game card.
- The software isn't working, or it doesn't launch when I select its icon.
- I am not receiving any game-related news.
- I can't take screenshots or the Capture Button doesn't work.
- The Battery Charge Indicator Displays Incorrectly
- Storage
- System Updates
- Game Updates
- Important information about software updates
- Downloading Nintendo Switch software updates
- 1-2-Switch
- ARMS
- Software update: April 11th 2018
- Software update: March 7th 2018
- Software update: February 1st 2018
- Software update: January 12th 2018
- Software update: December 22nd 2017
- Software update: November 30th 2017
- Software update: November 16th 2017
- Software update: October 18th 2017
- Software update: September 29th 2017
- Software update: September 14th 2017
- Software update: August 9th 2017
- Software update: July 12th 2017
- Software update: June 26th 2017
- Fire Emblem Warriors
- Flip Wars
- Kirby Star Allies
- Mario Kart 8 Deluxe
- Pokkén Tournament DX
- Snipperclips (Plus) – Cut it out, together!
- Splatoon 2
- Software update: March 26th 2018
- Software update: March 14th 2018
- Software update: March 2nd 2018
- Software update: February 28th 2018
- Software update: February 7th 2018
- Software update: January 19th 2018
- Software update: January 17th 2018
- Software update: December 27th 2017
- Software update: December 13th 2017
- Software update: December 1st 2017
- Software update: November 24th 2017
- Software update: November 1st 2017
- Software update: October 20th 2017
- Software update: October 11th 2017
- Software update: September 8th 2017
- Software update: August 23rd 2017
- Software update: July 27th 2017
- Super Mario Odyssey
- The Legend of Zelda: Breath of the Wild
- Software update: February 1st 2018
- Software update: December 8th 2017
- Software update: November 22nd 2017
- Software update: November 9th 2017
- Software update: August 8th 2017
- Software update: June 30th 2017
- Software update: May 2nd 2017
- Software update: April 12th 2017
- Software update: March 31st 2017
- Software update: March 3rd 2017
- Xenoblade Chronicles 2
- Nintendo Switch Online
- Parents
- Warranty
- Manuals & Documents
My Nintendo Switch carrying case (HAC-021) is dirty. How should I clean it?
Applies to: Nintendo Switch
If your carrying case gets dirty, soak a cloth in water with a neutral detergent, wring out any excess water and wipe the carrying case clean. Then, wipe it again with a soft, dry cloth.
Avoid using thinner, benzene or alcohol.
More about: Accessories and Features
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