Support

Get support for your Nintendo systems, software and services

Power indicator doesn't light up

To charge the battery plug the system directly into a wall outlet using the AC adapter (included). When the Nintendo DSi battery pack is fully charged the recharge indicator LED will go out.

If this does not solve the problem, try using a different original Nintendo DSi AC adapter with your Nintendo DSi if possible.

If the Nintendo DSi does not function with a different AC adapter, the Nintendo DSi will need to be returned to us for repair or replacement.

If the Nintendo DSi does function with a different AC adapter, you can return your AC adapter to us for replacement.

NOTE:
You do not need to return your Nintendo DSi to us for repair or replacement if you are not experiencing problems with your games.

The exact cost of the repair can be found in the relevant repair price list, together with detailed information on the procedure for obtaining a repair.