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  • Welcome to Nintendo Support

    Get support for your Nintendo systems, software and services

    Game freezes or locks up during play

    1. Make sure the Nintendo DS battery pack is charged - the power indicator LED will light green. If the power indicator LED does not light green, plug the system directly into a wall outlet using the AC adapter (included) to charge the battery.
    2. If possible, check whether the game functions properly when played on a different Nintendo DS system.