12 Months Warranty - Nintendo 3DS Hardware

This warranty covers the Nintendo 3DS system and the original pre-installed software included with the Nintendo 3DS system at the time of purchase (the "Nintendo 3DS Operating Software"). (In this warranty, the Nintendo 3DS system and the Nintendo 3DS Operating Software are together referred to as the "Product").

Subject to the terms and exclusions below, Nintendo warrants to the original consumer purchasing the Product ("you") that, for a period of 12 months from the date of the purchase of the Product by you, the Product will be free from defects in materials and workmanship.

To make a valid claim under this warranty, you must notify Nintendo of the defect in the Product within 12 months of the date of the purchase of the Product by you and you must return the Product to Nintendo within 30 days of notifying Nintendo of that defect. If, having inspected the Product, Nintendo accepts that the Product is defective, Nintendo will (at its sole discretion) either repair or replace the part causing the defect or replace the Product without charge.

This warranty does not affect your statutory rights.

Exclusions

This warranty does not cover:

  • software (other than the Nintendo 3DS Operating Software) or games (whether or not included with the Product at the time of purchase);
  • accessories, peripherals or other items that are intended for use with the Product but are not manufactured by or for Nintendo (whether or not included with the Product at the time of purchase);
  • the Product if it was purchased outside the European Economic Area;
  • the Product if it has been resold, or used for rental or commercial purposes;
  • defects in the Product that are caused by accidental damage, your and/or any third party's negligence, unreasonable use, use with products not supplied or licensed by Nintendo (including, but not limited to, non-licensed game enhancements, copier devices, adapters, power supplies or non-licensed accessories), computer viruses or connecting to the internet, use of the Product otherwise than in accordance with the Nintendo 3DS Operations Manual or any other instructions provided with the Product, or any other cause unrelated to defects in material and workmanship;
  • gradual decrease over time in the capacity and performance of the Nintendo 3DS Battery Pack (CTR-003) (which, to avoid any doubt, will not be deemed to be a defect in material or workmanship of the Product).
  • the Product if it has been opened, modified or repaired by any person other than Nintendo or it has its serial number altered, defaced or removed; or
  • loss of any data loaded or stored on the Product by any person other than Nintendo.

How to make a claim

To notify Nintendo of a defect covered by this warranty, please contact:

Nintendo Customer Support

Address:

PO Box 952

Portsmouth

PO6 9DY.

Tel: +44 (0)345 60 50 247

Email: customer-support@nintendo.co.uk

(Calls are charged at National Rates for UK customers and International Rates for Irish customers - please obtain permission from the person responsible for the bill before calling).

Before sending the Product to the Nintendo Service Centre, you should remove or delete any private or confidential files or data. You accept and agree that Nintendo will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed. Nintendo strongly recommends that you make a back up copy of any data that you do not remove or delete.

When sending the Product to the Nintendo Service Centre, please:

  1. use the original packaging where possible;
  2. provide a description of the defect;
  3. attach a copy of your proof of purchase, ensuring that it contains the date of purchase of the Product; and
  4. ensure that it is received by Nintendo within 30 days of the original notification of a qualifying defect.

If the above 12 months warranty period has expired at the time the defect is discovered or if the defect is not covered by this warranty, Nintendo may still be prepared to repair or replace the part causing the defect or replace the Product (at its sole discretion). For further information about this and, in particular, the details of any charges for such services, please contact:

Nintendo Customer Support

Tel: +44 (0)345 60 50 247

(calls are charged at National Rates for UK customers and International Rates for Irish customers - please obtain permission from the person responsible for the bill before calling).

Nintendo 3DS Operating Software

The Nintendo 3DS Operating Software may only be used with the Product and may not be used for any other purpose. You must not copy, adapt, reverse engineer, decompile, disassemble or modify the Nintendo 3DS Operating Software other than as expressly permitted by applicable law. Nintendo may use anti-copying or other measures to protect its rights in the Nintendo 3DS Operating Software.