Customer Services / General Enquiries

Telephone: +44 (0)345 60 50 247
(Calls are charged at the National Rate)

Write us an email

Website Operation

This website is operated by
Nintendo of Europe GmbH
Herriotstrasse 4
D-60528 Frankfurt am Main

tax ID number
DE 132095955

Registered at
Amtsgericht Frankfurt am Main HRB 101840

Managing Director
Satoru Shibata

We're Here to Help

Nintendo is always on hand to help you, whether you're perplexed by a game puzzle, stumped by your system set-up, or just want to hear up-to-the-minute Nintendo news. Please pay special attention to the age restrictions and call costs associated with some of these helplines, and always ask the permission of the person who pays the telephone bill before you ring Nintendo.

Customer Services/General Enquiries

For all technical enquiries including servicing products, guarantee information, troubleshooting, part orders and release dates please contact:

Nintendo Customer Support
PO Box 4678
Telephone: +44 (0)345 60 50 247 (Calls charged at National Rate)

Email Us:

When sending any products to the Nintendo Service Centre please always contact a representative on the above number before dispatching. Also please use, if possible, the original packaging, add a description of the defect and attach thereto a copy of your proof of purchase showing the date thereof.

Gameplay Hints & Tips

For assistance on selected Nintendo software please contact:

Website Problems

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Marketing Enquiries

For marketing enquiries or promotional opportunities please contact:

PR Enquiries

For public relations enquiries please contact:


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Online Dispute Resolution

Nintendo currently does not participate in the alternative dispute resolution procedure accessible through the EU Online Dispute Resolution Platform.