When you are playing Super Paper Mario in UK English, German or Spanish, a problem can occur in a very specific situation. Since the situation where the error occurs is so specific, it's very possible that you may not experience any issue at all.

At the start of Chapter 2-2, you will come across a character called Mimi. She will tell you to go to the farthest room on the first floor to meet a character called Merlee. Enter that room and press the green switch. A trap will be triggered, and a spiked ceiling will descend upon Mario. Before the ceiling reaches him, flip into 3D and jump on it to find a key.

If you pick up the key, you won't run into any problems. Use it to open the locked door to Mimi's right. However, if you talk to Mimi without picking up the key, the game will freeze. You will then have to turn off your Wii console and start again from your last save point.

Please note that your game freezing up will not do any damage to your Wii or the game itself, but we do sincerely apologise for this error and the inconvenience caused to your gameplay experience.

While you can avoid the problem as described above, we want to give you the opportunity to replace your Super Paper Mario game disc free of charge with a new version that doesn't contain the error. Details about the replacement procedure will be announced shortly on this website.

We hope this problem doesn't stop you from enjoying Super Paper Mario and would once again like to apologise for any inconvenience caused.